The Associate Manager, Start-up Operations, is accountable for the Start-up Operations (SU Ops) Staff and ensures on time, high quality of deliverables within a country, or country cluster, as well as for local document collection and filing during the start-up and maintenance period under the supervision of the Head of Start-up Operations or Country Head.
This role will lead the SU Ops team within a country/region or a cluster of countries that will work to activate study sites and ensure the filing of documentation into the eTMF system and completion of CTMS from the start to the end of the start-up period.
The Associate Manager, SU Ops will have direct line management responsibility for the SU Ops team in their country or a cluster of countries and oversight of all country-level client deliverables and timelines of start-up at the country level in agreement with the Country Head.
The Associate Manager, SU Ops will act as a local point of contact for activities around start-up deliverables in the country.
The Associate Manager, SU Ops will have operational detailed oversight, ensuring right commitments and right timelines are forecasted and met. The Associate Manager, SU Ops will be the first line of escalation for performance issues and quality concerns and will have the necessary overview to confirm country start-up and maintenance activities stay on track.
This role will serve as the local Subject Matter Experts (SME) for start-up processes including timelines, training and development of the start-up team at the local level and on local regulations.
Level of education preferred (if required or experience level which may be substituted for level of education).
Professional degree/designations/certifications/licenses legally required (i.e. RN, MD, VDM etc.).
Years of experience in the job discipline
Years of experience in other professional roles
Other required work-related experiences
Relevant supervisory experience
Some experience as a Line Manager or Project Manager preferred
Demonstrated ability to lead by example and to encourage team members to seek solutions
Proven interpersonal skills
Demonstrated ability to successfully participate as a member of a project team
Demonstrated ability to successfully manage multiple competing priorities
Advanced planning and organizational skills
Advanced oral, written and presentation skills