The Associate Alliance Manager is able to foster accountability at all levels, both internally and externally. They provide functional oversight and relationship management for defined clients in Early Development.
Knowledge of the drug development process and Covance's capabilities and services is an advantage. The ability to analyse and interpret data and information from a wide variety of sources on an ongoing basis is a necessary skill as are problem solving, decision making and the ability to work under pressure.
The Associate Alliance Manager must be an excellent communicator at all levels whether briefing at the technical or management level. Strong interpersonal skills are required as is the ability to negotiate with both internal and external customers.
The Associate Alliance Manager must be self-motivated although day to day guidance and support in the role will be provided from a more senior member of the team.
Essential Job Duties: Alliance Management
- Provide Alliance Management for defined clients within our Early Development client base
- Oversee and support agreed joint Covance-client initiatives and strategy across all areas of Early Development
- Partner relationships
- Lead an Early Development team responsible for the delivery of studies within agreed timelines.
- Manage and supervise the day-to-day operations of the strategic alliance management team including but not limited to:
- Ensure client expectations are being met with respect to overall relationship and agreed upon service levels.
- Where appropriate and required monitor financial measures to ensure we are meeting expectations, identify cost savings opportunities, and ensure budget are managed appropriately
- Ensure the seamless integration of ED services and influence pan-Covance as necessary
- Accountable for the activities and outcomes of the strategic alliance development team(s), taking corrective action where appropriate
- Establish and monitor performance of strategic alliance development teams and provide feedback to relevant management. Take corrective action where appropriate. Advise management when corrective action is needed.
- Champion the clients’ needs across ED
- Identify business growth opportunities and client service enhancements
- Monitor, track, and manage the process to identify and deliver unique service enhancements (ED and pan-Covance)
- Share learning and best practices as appropriate, ensure consistency in solution provision
- Ensure service failures and opportunities (ED and pan-Covance) are identified, tracked, escalated to management where appropriate and resolved in a timely manner on alliance lead accounts. Provide an assessment of the impact on the client relationships with recommendations for resolution. Take preventative action to ensure that the same service failure(s) does not reoccur. Share learning and best practices as appropriate.
- Support the ED Alliance Management capabilities across the organization.
- Participate in the pan-Covance Alliance Management virtual team.
- Use tools available in Alliance Management group to improve and differentiate alliance management function for your clients from competitor organizations
- Effectively partner across ED Sales Leadership and Executive Sponsors to meet the growing and evolving client needs
Principal Contacts and Scope of Communications
- External clients, mainly Study Monitors, but ranging from research and preclinical to clinical and marketing
- Internal communication at all levels from Technician to Senior Management
- The frequency of contact with external clients ranges from several times in a day to a routine monthly contact. The frequency of contact with colleagues is determined by the specific situation
- External clients are contacted to discuss proposals, program and study specific issues or problems. Internal communication ranges from routine program management to priority decision-making when conflicts arise